Virgin mobile to mobile minutes
Mobile hot spot available as an add-on; service operates on Sprint's network. Get started at Virgin Mobile's site.
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Boost Mobile. Cricket Wireless. Sprint prepaid. Straight Talk Wireless. T-Mobile prepaid. Caps available to all new and re-contracting customers. View and change your cap through Virginmedia. Virgin Media Protect consists of:. Payment is collected in a single monthly premium by Asurion Europe Limited. If either the insurance or the Mobile Rescue is cancelled, the other is cancelled automatically. Nobody likes reading the small print, but to avoid any surprises, please: Virgin Media Protect gives worldwide cover to protect your device against:.
You're covered as soon as the device is in your hands. You're covered when you lend your device to family or friends and whenever you travel abroad. We don't offer 'new for old' cover so any replacement device you receive may be refurbished to our standard using original equipment manufacturer parts.
You can buy Virgin Media Protect provided:. You can also buy Virgin Media Protect if you and the main. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know. Your cover will be automatically cancelled. Your monthly premium and claim excess fee the amount you have to pay towards the cost of your replacement device to complete a claim is based on the value of your device at the time of purchase and confirmed in your welcome letter. As devices age they will fall in value and so from time to time we may adjust your excess fee downwards.
Call us to find out your current excess fee. Please have a payment card ready to pay your claim excess fee. We accept MasterCard and Visa debit or credit cards. If you report a claim to us more than 90 days after discovering the loss, theft, fault, breakdown or damage to your device, we will still consider your claim, but it may impact our ability to assess your claim and could, in some cases, result in it being declined. We will ask you to provide relevant information to support your claim.
When you make a claim, we'll block any lost or stolen device automatically before sending a replacement. We won't be able to complete your claim until you agree to our blocking that device. Once your claim is completed, we and only we can unblock that device. We aim to send a next-day 'as new' replacement for claims approved before 8. For claims accepted outside of these times, you will receive your 'as new' replacement phone within 2 days. Please make sure someone is in to sign for the delivery.
Your replacement comes with:. As soon as you receive your replacement device, the original claimed-for device the faulty or damaged device or the lost or stolen device if later recovered becomes the property of the Insurer and must be returned to us within 15 days. Otherwise, we'll charge a non-return fee based on the value of the non-returned model to the payment card used to pay your excess fee. The device is your responsibility until it arrives with us. Please make sure that when you go to the Post Office that you get proof of postage this is free and confirmation of the weight of the package you are returning to us.
We will not approve any further claim until you have returned the claimed-for device or paid the outstanding amount. You must comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device. If you refuse to do it we will not proceed with your claim. If you fail to do it we will treat that as a non-return and may charge you a non-return fee. You can call or email us to cancel your policy See section I.
You can cancel within the first 28 days and if you haven't made a claim we'll refund any premium paid. Otherwise, you can cancel at any time and cover will finish at the end of the paid-for period. When you buy another device from Virgin Media on the same mobile number and add insurance, we'll cancel cover on your old device automatically.
We'll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing. We may change your policy terms or alter the premium or excess fee for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates.
If we make any change that improves your cover, we may apply it straight away without notice. You can call or email us See section I. If we can't resolve your complaint right away, we'll email or write to you within five working days to outline our next steps. You need to contact them within 6 months of receiving our final decision. The service is free and we are bound by any decision the Financial Ombudsman reaches.
This won't affect your statutory rights or prejudice your right to take subsequent legal proceedings. See financial-ombudsman. This insurance is administered by Asurion Europe Limited 'Asurion' , which is authorised and regulated by the Financial Conduct Authority no. Go to fca. You and the Insurer may choose which law will apply to this contract. Unless we agree otherwise, Virgin Media Protect is governed by the law of the part of the United Kingdom that you live in England and Wales, Scotland or Northern Ireland and all communication from us will be in English.
Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer. We will communicate with you by SMS, email or in writing using your given contact details. We will also send certain communication regarding your policy by SMS to the mobile number associated with your airtime contract. Write to: We understand the importance of protecting your privacy. We want you to understand what personal information also known as personal data we collect, why it is collected, how it is used, and other important information so that you are informed and there are no surprises.
Personal information we collect when you use our services is needed for the following purposes:. Legitimate interests: Comply with legal requirements: We also use your personal information to comply with any other UK or EU legal requirements. If you do not desire for your personal data to be processed in accordance with these terms, you may cancel your contract at any time in accordance with the terms and conditions.
If you fail to provide certain information when requested, we may not be able to provide the services for which you have contracted, such as processing a claim. Where to turn with questions. If you have any questions on this notice, please contact our Data Protection Officer by postal mail or email anytime. We may collect the below types of personal information:. Additionally, in order to process your claim, Asurion or its affiliates may request your shipping and billing information, credit card information or other preferred payment means.
We will not use or disclose your personal information to third parties except as disclosed in this notice. Asurion may transfer your personal information to:. Non-affiliated companies that include telecommunication carriers, credit card payment processors, security services providers, service providers who send communications on our behalf and third parties providing claims fulfillment, supply chain logistics, data center operations, information technology, customer service and quality assurance monitoring of customer service.
These companies are required to comply with the principles set out in this notice and only use such personal information for the purposes for which it was provided to them;. A third-party, in the event of a proposed or actual purchase, sale including a liquidation, realisation, foreclosure or repossession , lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party.
In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business. To determine the appropriate period which we will keep your personal information before we securely destroy it, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of If a child is accessing services without your consent, please contact us by using the information provided below so that we can remove any personal information provided. Personal information we collect from you may be processed by Asurion and third-parties as described in this notice in the United States and other countries and used consistent with your relationship with Asurion and the practices described in this notice.
We have implemented technical and organisational measures designed to provide appropriate levels of security for your personal data. Reasonable administrative, logical, and physical controls are in place to prevent your personal information from being accidentally lost, used, or accessed in unauthorized ways.
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While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us. Under certain circumstances, by law you have the right to:. This enables you to receive a copy of the personal information we hold about you. Valid requests will be honored within 30 calendar days of request. This day period may be extended for another 2 months for complex requests with notification of the reasons for the extension to you.
Any such requests should be submitted to the Data Protection Officer. You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. In addition, there may be requests that we are unable process because of other EU legal requirements.
If a request is denied, we will notify of the reason. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. However, if you have a complaint regarding the processing of your personal information, we request that you first contact the Asurion Data Protection Officer as indicated in the Where to turn with questions section of this notice and we will reply promptly.
Call charges apply when calling from abroad. To find out more about the cost of using your phone abroad visit virginmedia. Please note standard charges apply, please check with your network operator for rates. While stocks last.
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Service availability is not guaranteed. Online features of specific games may be withdrawn on reasonable notice - eu. Approved payment method details required. Full terms apply: PSN Terms of Service at eu. Official FIFA licensed product. Any phone when traded in for Samsung Galaxy Note9. Offer ends 30th September For terms and conditions and to check the cashback available for your handset, see virginmedia. Information correct at publication.
Download from Xbox Live: ISP fees apply; significant storage required. Xbox Live Gold required to play. HDR functionality available with supported games and TVs. Game Pass subscription game selection varies over time. Learn more at xbox. Based on price drop compared to previous month. Available while stocks last. Samsung Galaxy J3 with tablet: Model may vary.
Samsung Galaxy A3 plus Android Tablet offer: The Samsung Galaxy Tab A Tablet will need to be returned with the handset along with its original packaging and all accessories if the order is subsequently cancelled, or is exchanged for a different handset. If your Samsung Galaxy Tab A Tablet is damaged on return or you fail to return all the parts and accessories, we reserve the right to charge you for any repair or replacement cost. There is no cash, credit or other alternative to Samsung Galaxy Tab A Tablet; it is not transferable.
Tablet is Wi-Fi only and only available in white. While Stocks last. Discount continues as long as you remain on the same plan.
Only plan. Boosted from 4GB. Increased allowance continues as long as you remain on the same plan. Boosted from 15GB. Lowest monthly price: Comparison of our 36 month handset loan agreement and 1GB data, minutes, unlimited texts airtime plan against published standard pricing from major competitors. Email verify virginmedia. Pay as you go handset sale: Savings claims based on price drop compared to previous price of each handset.
Refer a Friend: You must have your friend's permission to share their details with Virgin Media. We will use their details to contact them about this offer only. Friend must purchase through the link we send them not through another channel within 30 days of receipt to qualify.
Reward not payable if friend cancels purchase in CSG period. Data Rollover: Rollover Data is used ahead of your monthly data. Unused Rollover Data expires at the end of that monthly allowance period.
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Data add-ons excluded. Standard UK messaging video, picture, audio does not deplete data allowance. We welcome new messaging partners to this service. Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. New allowance and price applies from your next monthly billing cycle until you switch again. Roam Like Home: Fair use policy applies. See virginmedia. Unlimited plan is for Virgin TV, fibre or home phone customers only, includes unlimited data, and unlimited minutes and texts allowance to inclusive UK numbers for as long as you remain a Virgin TV, fibre or home phone customer.
Jersey, Guernsey and Isle of Man mobiles excluded. Acceptable use policy applies. Truly Unlimited discount: Further Legal Stuff applies, see virginmedia. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order.
You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.
To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:. Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.
Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated — see section 5. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device.
Proof of sending is not is not proof of receiving. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred.
You shall continue to be responsible for such charges; and.